SmartDepot solution allows OEMs, ODMs, Hub repair centers, Distribution warehouses and ITADs to build products and process a level of quality control with a view to maximize the devices value and life. The solution is designed for high volume diagnosis of Smart devices running on Android and iOS operating platforms.
Enablement
- Establish visibility over warranty costs
- Fast problem identification and validation
- Problem categorization and allocation – assists in building domain specialization for repair technicians ensuing improved productivity
- Quick identification of ‘No Fault Found’ devices
- Reduce processing times via automated testing features
- Lower costs associated with inspections, replacement parts and labor
- Improve overall product quality of devices
- Governance control
- Forecasting of parts inventory
Optimisation
- Enhanced planning of parts and labor allowing for improved TAT
- Deliver auditable proof of repairs
- Improve triage process and lower overall operation cost
- Reduce frequency of recurring device errors
- Automation benefit – reduces “touch time”
- Lower cost per repair
- Uniform & standardized service processes across repair centers warranting reduced bounce rate
Transformation
- Enhanced product quality – decreased burden on service
- Service efficiency drives customer retention and brand loyalty
Features
- Factual fault finding
- Up to 52 points of on-device thorough & relaible diagnostics
- Firmware Upgrade & Device Reset
- Multi-platform, end-to-end diagnostic feature
- Integrated Business Intelligence & Analytics
- Multi Device flashing feature