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  • SmartKIOSK

SmartKIOSK

SmartKIOSK is a mobile diagnostics solution that focuses on customer experience and determining brand recognition. It is tablet-based as well as a Web-Based and also helps retail support staff to educate tablet and smartphone customers on how to get the maximum usage out of their device from a performance perspective.

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Enablement

  • Uniform in-store processes across different stores
  • Easy, quick and automated tool to self-diagnose and remedy soft issues
  • Facilitate customer education
  • Introduces up-sell and cross-sell opportunities
  • Integration with repair book-in system
  • Fast elimination of NFF’s

Optimization

  • Decreased customer interaction time related to technical issues
  • Optimized work force with reduced dependence on technical resources
  • Diagnose and remedy the sources of recurring malfunctions
  • Pre-diagnosis of faulty devices – reduced repair TAT
  • Improve resale value of refurbished devices, secondary market

Transformation

  • Customer engagement platform: Sales, Service, Returns, Trade-in, Customer education
  • Nurture, simplify and improve in-store customer service experience
  • Streamline efficiency and productivity of customer service/repair experiences
  • Improve brand reputation – increase foot-fall
  • Increase device and/or contract up sell opportunities
  • Unified customer experience across store locations

Features

  • Factual fault finding
  • Integrated Business Intelligence & Analytics
  • Up to 52 points of on-device thorough and reliable diagnostics
  • Multi-platform, symptom-based diagnostics feature
  • Device health and statistics
  • Device optimization through Xtune
  • Data transfer across platforms
  • Device management and “Walk out working”
  • Firmware upgrades and software fixes
  • Buy back valuation

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