SmartKIOSK is a mobile diagnostics solution that focuses on customer experience and determining brand recognition. It is tablet-based as well as a Web-Based and also helps retail support staff to educate tablet and smartphone customers on how to get the maximum usage out of their device from a performance perspective.
Enablement
- Uniform in-store processes across different stores
- Easy, quick and automated tool to self-diagnose and remedy soft issues
- Facilitate customer education
- Introduces up-sell and cross-sell opportunities
- Integration with repair book-in system
- Fast elimination of NFF’s
Optimization
- Decreased customer interaction time related to technical issues
- Optimized work force with reduced dependence on technical resources
- Diagnose and remedy the sources of recurring malfunctions
- Pre-diagnosis of faulty devices – reduced repair TAT
- Improve resale value of refurbished devices, secondary market
Transformation
- Customer engagement platform: Sales, Service, Returns, Trade-in, Customer education
- Nurture, simplify and improve in-store customer service experience
- Streamline efficiency and productivity of customer service/repair experiences
- Improve brand reputation – increase foot-fall
- Increase device and/or contract up sell opportunities
- Unified customer experience across store locations
Features
- Factual fault finding
- Integrated Business Intelligence & Analytics
- Up to 52 points of on-device thorough and reliable diagnostics
- Multi-platform, symptom-based diagnostics feature
- Device health and statistics
- Device optimization through Xtune
- Data transfer across platforms
- Device management and “Walk out working”
- Firmware upgrades and software fixes
- Buy back valuation