SmartChk On-Device (Embedded) diagnoses Smart devices running on Android and iOS operating systems. It is a simple, consistent and comprehensive multi-platform, customer facing diagnostics solution, that supports functional testing of devices throughout their entire product life cycle driving consistency in testing from initiation to recovery.
Enablement
- Mobile users are able to diagnose problems before contacting retailers, mobile carriers, repair centers and OEMs
- Reduce repair time: Discovery of problem with mobile device is helped with pre-diagnosis
Optimisation
- Decrease customer service complaints, volume, repairs and complexity
- Recognise the top 5 characteristics to reduce the possibility of mobile device returns (return of devices and no fault found)
- Facilitate customer maintenance with soft healing and convenient fault finding diagnostics tool
- Conduct module and labor planning for prompt service resolutions with the equip service and repair functions
- Address device challenges and correct troubleshooting by equipping customer representatives and repair specialists with advanced tools
Transformation
- Faciitate mobile device up-sells and contract renewals to reduce mixed rates
- Decrease operational costs by sorting customer service complaints for repairs at retail stores, contract centres and hub repairs
Features
- Self-help tool driven by technology
- Up to 52 on-device thorough and reliable diagnostics
- Backup and restore mobile data
- Multi-platform, symptom-based diagnostics feature
- Integration with SmartCONNECT remote diagnostic and troubleshooting
- Integrated Business Intelligence & Analytics
- Profile management for battery and applications